Hero Marketer

Cancellation and refund policy | Hero Marketer

Last updated: September 28, 2026

Overview

This policy explains how billing works at Hero Marketer and when you can request a refund. Hero Marketer is an AI powered Google Ads platform sold as pay as you go credits. There are no plans and no monthly fee. The only subscription is optional auto top up, a yearly credit subscription you can cancel at any time in Settings, then Billing. Billing is handled by Paddle, who acts as our merchant of record.

How Billing Works

  • Signing up, connecting your first Google Ads account, the free account scan, the dashboard, and building reports are free. Your first AI summary on each account is free. Later AI summaries, and the AI brief on a saved report, spend credits.
  • You buy credits in packs of 20 for $20. One credit costs one US dollar.
  • Credits are spent on the AI work you run and on the daily monitoring rate while alerts or automations are on. PDF exports are free, but need a credit balance above zero.
  • Alerts are on by default. Daily monitoring starts when you first buy credits and costs 0.25 credits a day for each connected Google Ads account, about $7.50 a month per account, until you turn it off.
  • Credits do not expire.
  • There is no contract, no minimum term, and no cancellation fee.

Stopping Charges

  • To stop the daily monitoring rate, turn off every alert type (Settings, then Alerts) and every automation (Settings, then Automations). There is no single switch, and all 17 alert types are on by default. This covers all your connected accounts. To stop the rate for one account only, disconnect it (Settings, then Connections). The charge for the current day may already have been taken, and no daily charge is taken after that.
  • If you switched on auto top up, turning it off in Settings, then Billing also ends the yearly credit subscription that funds it. No further charge is taken.
  • If auto top up is off, not buying more credits means your card is never charged again. Credits already in your balance keep paying the daily monitoring rate until you turn monitoring off or the balance runs out. Your account and data stay as they are.

What Happens If You Stop

  • Your Google Ads campaigns continue to run inside your Google Ads account, independent of Hero Marketer.
  • You keep full access to your Google Ads account directly through Google.
  • When your balance can no longer cover the daily rate, monitoring keeps running for 3 more days at no charge, then pauses. We email you when about 7, 3, and 1 days of monitoring are left, and again when it stops.
  • If you want your account and data deleted, email [email protected] and we will take care of it.

Refund Policy

Unused Credits

  • You can request a refund of unused credits within 90 days of the purchase that bought them, by emailing [email protected].
  • Credits you have already spent are not refundable, because the work was done.
  • Refunds are issued against the original purchase. We do not refund the payment processing fee charged by Paddle.

Refund Eligibility

Outside the 90 days described above, we will also issue refunds for:

  • Incorrect charges or billing errors.
  • Duplicate charges.

Refund Process

  1. Email [email protected] with your account email and the reason for the request.
  2. We review the request and respond, typically within 1 to 2 business days.
  3. If approved, the refund is issued by Paddle, our payment processor, back to the original payment method.
  4. The time it takes for the refund to appear on your statement depends on Paddle's processing window and your bank or card issuer, and is usually a few business days.

Exceptions

Non Refundable Items

  • Third party integration costs charged by other services.
  • Google Ads spend, which is billed by Google directly and is never charged by Hero Marketer.

Special Circumstances

If your situation falls outside this policy, write to us at [email protected]. We review every request individually and try to be reasonable.

Contact Information

For questions about cancellations or refunds:

  • Email: [email protected]
  • We aim to respond to refund and cancellation requests within 1 to 2 business days.

Policy Updates

  • We may update this policy from time to time.
  • If we make a significant change, we will let existing customers know by email.
  • The current version is always available at heromarketer.io/cancellation-refund-policy.